Add expected salary to your profile for insights.
Pulse is an Australian-owned software company established for more than 35 years. Pulse ERP is a complete management system with six fully integrated or standalone modules.
Pulse is a ground-breaking suite of data-source agnostic BI dashboards used in mining and various other industries. Ongoing enhancements and frequent new product releases are fulfilling the company’s vision to develop, improve, and evolve its world-class ERP software, analytics, and mobility platforms.
At Pulse
Pulse is seeking an experienced and dedicated Support Module Lead to oversee our L1-L3 help desk team of Support Analysts and Specialists.
Reporting to the Client Experience Lead – Support Services, the successful candidate will ensure exceptional service delivery to our customers across Australia and New Zealand.
You will:
* Lead and manage the support team across Australia.
* Manage ticket flow, ensuring tickets are handled according to best practices.
* Collaborate with module lead stakeholders on key initiatives.
* Work with Account Managers, Module Leads, and the Client Experience Lead to ensure effective service delivery.
* Develop and enforce support desk policies and SOPs.
About You:
The ideal candidate will have technical and leadership experience within a support & service desk environment.
Key capabilities:
* Excellent communication skills with technical and non-technical stakeholders.
* Leadership and guidance abilities.
* Strong customer focus and innovative service improvement skills.
* Experience with service management/ticketing tools.
* Proactive problem-solving approach.
* Data analysis skills to enhance service desk performance.
* Experience with Microsoft 365, Azure, Networking, cloud technologies.
* Understanding of ITIL frameworks.
* Bachelor's degree in IT or related field.
* Certifications such as ITIL, CompTIA A+, or Microsoft Certified.
What’s on offer:
* Competitive salary package.
* Career development opportunities.
* Training and professional development.
* Perks including onsite gym, weekly fruit boxes, birthday leave, volunteer day, flu jabs, and more.
* Team social events and activities.
Next Steps:
Apply now and answer some standard questions!
Unlock job insights
Salary match, Number of applicants, Skills match
Your application will include questions about your right to work in Australia, years of experience as a Service Desk Lead, expected salary, driver's license, experience with workforce management systems, and more.
Include any relevant details if reporting this job ad as fraudulent, misleading, or discriminatory.
Featured jobs
Junior Technical & ERP Support Specialist at Abrantix, Newcastle NSW
Newcastle Greater Mutual Group, Newcastle NSW
IT Operations Team Leader
Find career advice and tips on our site.
#J-18808-Ljbffr