Lead Business Analyst - Cash & Transaction Banking
Sydney, NSW, Australia
Job Description
Create your best future and join Westpac as a Lead Business Analyst.
This role will play a crucial part of the UNITE team. UNITE is our business‐led, tech‐enabled transformation, and a key priority for the Group. UNITE is about delivering 'one best way' to make our processes, systems and tech simpler so we can deliver a better experience for our customers and make things easier for our people.
* Location: Sydney‐based role only
* On‐site Requirement: 3 days in the office per week
* Why On‐site? This is a highly collaborative position involving regular face‐to‐face workshops and close team interaction, making in‐office presence essential.
What's the role?
As a Lead Business Analyst, you will work within the Unite delivery village in the Chief Transformation Office, aligned to a Line of Business, performing detailed analysis and requirement elicitation as part of Westpac's Unite program. You will partner closely with stakeholders to understand, analyse, and clearly define requirements for changes to business products, processes, policies, data, and systems, ensuring alignment to Westpac's strategic objectives and business needs.
Additionally, you will manage requirements through the full delivery lifecycle, providing clear recommendations that support effective business solutions and deliver measurable value. You will ensure consistency and quality across deliverables, contribute across multiple streams of work, and provide regular progress updates to the Principal Business Analyst.
You'll also support and guide less senior team members, helping uplift capability while maintaining strong standards of analysis, collaboration, and delivery quality across the program.
What do I need?
* Proven experience as a Lead Business Analyst, including leading and coordinating work across a BA team
* Experience delivering data migration initiatives within large, complex organisations, ideally in banking or financial services
* Exposure to Debit Cards and/or Credit Cards product domains is highly regarded
* Strong stakeholder management skills, with the ability to balance competing needs while staying within agreed scope
* Highly collaborative, able to work effectively across teams and initiatives to ensure alignment and clarity of outcomes
* Demonstrated analytical and logical thinking, with the ability to plan ahead and solve complex problems with practical solutions
* Strong understanding of project management disciplines, technology, and business systems, enabling delivery of high‐quality, value‐driven outcomes
We're obsessed with becoming our customers' #1 banking partner for life and we're looking for people who are passionate about helping us achieve that goal. In return, we're committed to making Westpac the best place to work in the country. Here are just a few of the ways we're already doing that:
* Special offers on banking products and discounts from top brands, including generous employee‐only mortgage rates!
* Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
* Tailored learning and development opportunities to help you grow your career within the bank.
* Lots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives.
We're all about creating a supportive and inclusive community. We welcome everyone no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community. If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the 'Diversity, sustainability and flexibility' section.
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