Senior Business Analyst - CRM TransformationSenior Business Analyst - CRM TransformationDirect message the job poster from Galileo SearchSenior Recruitment Consultant at Galileo SearchSenior Business AnalystCRM Program TransformationWell established reputable brandSurry HillsBe the strategic link between business priorities and technology solutions.We’re looking for a Senior Business Analyst to join a high-performing IT function. In this pivotal role, you’ll lead the analysis, design, and delivery of technology solutions that are deeply aligned with the business strategy — helping to shape initiatives that drive operational efficiency, enhance customer outcomes, and support sustainable business growth.As part of this mission, the IT team plays a critical role in enabling the digital transformation of operations, supply chain, and customer engagement platforms.One of the immediate priorities for this role will be supporting the early stages of a CRM transformation program. You’ll play a key role in working with stakeholders to define business needs, assess solution options, and help with the vendor evaluation and selection process — laying the foundations for a solution that will transform how the brand engages with its customers across channels.What you’ll be responsible for:Engaging with senior stakeholders across business units to understand strategic priorities and define clear, actionable requirementsLeading workshops, stakeholder interviews, and collaborative planning sessions to explore needs, pain points, and future-state opportunitiesDeveloping detailed documentation, including business cases, BRDs, user stories, acceptance criteria, process flows, and data modelsCollaborating closely with delivery teams — including architects, developers, testers, and PMs — to ensure alignment of solutions with business needsValidating solution designs and ensuring traceability from requirements through to deliveryConducting impact assessments and risk analysis for changes to scope or process, with recommendations and mitigation strategiesMonitoring solution outcomes post-implementation and identifying continuous improvement opportunitiesChampioning best practice BA methodologies and contributing to the uplift of tools, templates, and internal knowledge sharingWhat you’ll bring to the team:10+ years’ experience in senior business analyst roles within complex, multi-stakeholder environmentsExperience with RFIs RFPs vendor evaluation of CRM’s strongly preferredExceptional analytical skills, with a structured and commercially aware approach to solving business problemsProven expertise in eliciting, validating, and documenting detailed business and functional requirementsStrong experience in Agile delivery environments, with a solid grasp of requirements traceability and iterative development cyclesConfident in building strong relationships with business leaders, understanding strategic context, and facilitating effective decision-makingAbility to work independently, manage ambiguity, and take ownership of delivery outcomesStrong communication skills — both written and verbal — with an ability to clearly articulate technical and non-technical conceptsOur client offers:Join a team become part of a values-led organisation with a strong focus on purpose, innovation, and collaboration.The chance to work on high-impact, business-critical projectsA supportive, flexible, and inclusive working environmentOpportunities for professional growth and leadership in a well-established, respected Australian brandA hybrid work model and access to wellbeing programs and development initiativesWork with great friendly people, amazing work environment!Apply now if you're a proactive, business-minded BA ready to drive value, shape solutions, and make a difference with one of Australia’s most trusted brands. We look forward to hearing from youSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesConsumer Services and RetailReferrals increase your chances of interviewing at Galileo Search by 2xGet notified about new Business Analyst jobs in Sydney, New South Wales, Australia.Greater Sydney Area A$100.00-A$105.00 3 weeks agoSydney, New South Wales, Australia 13 hours agoBankstown, New South Wales, Australia A$700.00-A$800.00 1 week agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 13 hours agoSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 14 hours agoMillers Point, New South Wales, Australia 6 hours agoSydney, New South Wales, Australia A$70,000.00-A$80,000.00 1 day agoMillers Point, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 5 days agoAssociate Consultant / Senior Associate Consultant (Business Analyst)Sydney, New South Wales, Australia 4 weeks agoSydney, New South Wales, Australia 2 weeks agoMacquarie Park, New South Wales, Australia 3 weeks agoBusiness Analyst - Program Management OfficeSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 2 weeks agoBusiness Analyst | Digital TransformationSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoWe’re unlocking community knowledge in a new way. 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