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Head of operations

Sydney
Buscojobs
Posted: 15 June
Offer description

The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That's why, at Apex Group, we will do more than simply 'empower' you. We will work to supercharge your unique skills and experience.

Take the lead and we'll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

Job Location : Nadi, FIJI

About Apex Group;

The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.

Your career with us should reflect your energy and passion. That's why, at Apex Group, we will do more than simply 'empower' you. We will work to supercharge your unique skills and experience. Take the lead and we'll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you.

About the Role :

Apex is growing its offshore centre in Fiji to provide support services to Australia and NZ. This is a senior leadership role to drive Apex Group's business and operations in the Fijian market.

It is acknowledged that this is a new role to Apex will naturally evolve, thus requirements of the role may evolve over time.

Job Responsibilities :

The role duties and responsibilities will include but not limited to the following :

* Expand the Fiji operations of Apex, supporting the Australian and NZ business product operations in this capacity.
* Build, lead and motivate the employees of the Fiji team in co-operation with the product owners.
* Work with product owners to understand their SLA requirements and determine what support is required locally to facilitate achievement.
* Carry out all tasks in a manner that is fully compliant with Apex Policy and Procedures and local regulatory. Where different standards exist between Apex policy and the local regulatory framework both standards must be met.
* This role is a primary on-site point of escalation for the local operations staff and will manage on the ground staffing requirements as required by Product and Operations Heads.
* The role will participate in local governance committees and internal Boards, as relevant.
* Participate in meetings with the local regulator as when required, in line with the Apex Regulatory Engagement Policy.
* Review and recommend changes to client deliverable processes.
* Oversight of team time and revenue recording in conjunction with product and operations owners.
* Crisis committee leader in BCP or DR scenario where crisis relates to local events.
* Complete in a timely manner all internal and external reporting requirements.
* Contribute and participate in New Business sales pitches in co-operation with other relevant sales teams.
* Ambassador for Apex in Fiji to support Apex being an employer of choice.
* Ensure SLA adherence on invoicing.
* Lead the roll out of relevant group initiatives in Fiji.

Business Operations :

* Act as the on-site leader responsible for day-to-day management of the Fiji office, including oversight of facilities management and office administration to ensure a safe, efficient, and productive working environment.
* Oversee service vendors, contractors, and facility maintenance to support uninterrupted office operations and regulatory compliance.
* Manage all office infrastructure needs, including equipment, office layout, procurement of supplies, and health and safety standards.
* Work closely with operations, marketing, HR, finance, and other support functions, driving growth.

Proven Experience & Qualifications :

* Tertiary qualified in Business / Commerce / Finance discipline
* 5+ years' experience within banking or broader financial services sector.
* Experience in a senior leadership role within financial services sector, preferred.

Skills Required :

* Strong people leadership
* Ability to work well under pressure
* High level attention to detail
* Strong team player
* Strong analytical skills
* Strong understanding and interest in financial markets
* Strong organisational skills
* Strong communication skills both oral and written
* Strong problem-solving skills
* Ability to work independently
* Ability to prioritise tasks

Additional information :

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences.

We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.

For more information on our commitment to Corporate Social Responsibility (CSR) please visit https : / / theapexgroup.com / csr-policy /

Personal data provided by job applicant(s) will be used for recruitment purposes only and will be treated strictly confidential. Such personal data can be accessed by different Apex stakeholders within and out of country for the consideration of the job application hereunder. Application made by the job applicant(s) constitutes the irrevocable consent of the job applicant for her / his personal data to be used by Apex stakeholders within or outside country for the purpose of this recruitment.

Disclaimer : Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

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