Customer Exit Agent
Job Summary
This role involves assisting customers as they exit our rental locations. The ideal candidate will have a strong customer service background and be able to work in a fast-paced environment.
Key Responsibilities
* Assist customers at the exit gate, reviewing completed rental agreements and ensuring knowledge of rates, policies and procedures is current and understood.
* Perform driver's license checks and rental agreement checks to ensure customers are in the correct vehicle.
* Educate customers on local driving laws, speed limits and road signs.
* Provide directions out of the airport and information on vehicle features.
* Inspect vehicles for damage, fuel levels and operation of accessories.
* Solve problems raised by customers using sound judgment within applied empowerment guidelines and company policy.
* Ensure all vehicles are serviced regularly, and certificates of fitness, road user charge and registration are up to date and entered into Wizard in a timely manner.
* Remove damaged or problem vehicles from fleet to designated out-of-service area, complete incident reports and notify dispatcher or rental counter of vehicles taken out of service.
* Provide coverage in other teams as required.
Requirements
* A full and valid driver's license.
* Availability to work days, weekends, nights, etc.
* A customer service background and prior experience in the car rental industry is highly regarded.
* High level attention to details.
* Strong problem solving skills.
* Excellent communication skills and ability to build rapport easily.
* Ability to work autonomously.
* Ability to work in a fast-paced environment while delivering exceptional customer service.
* Ability to follow procedures and adhere to company guidelines and standards.
Benefits
* Competitive rate + loadings/overtime rates (average annual earnings $65,000) + performance bonuses.
* Employee discounts on car rental across Avis Budget Group.
* Full training provided to help you achieve your goals and reach your potential.
* Wellbeing programme including discounted life insurance options, discounted health cover and superannuation options.
* Access to Perkbox – discounts and offers with hundreds of retailers and big brands.
About Us
We are a team of 25,000 driven people, performing with purpose. We encourage and support each other to be at our best through leadership, training, tools and rewards.