Level 4 | Full-time | Ongoing
Location: Melbourne (365 Queen Street)
The Australian Council of Trade Unions (ACTU) is seeking an IT Support & Systems Officer to provide high‐quality, responsive IT support to ACTU staff and contribute to the effective operation of our core technology systems.
This is a hands‐on, delivery‐focused role, supporting staff day‐to‐day while helping ensure ACTU systems are accessible, secure and fit for purpose. You will work closely with colleagues across the organisation in a values‐driven environment committed to supporting workers and trade unions.
About Us
The Australian Council of Trade Unions (ACTU) represents almost 2 million workers and their families. Since 1927, we have led some of the most significant workplace struggles in Australia's history. The ACTU's role as a peak body is to encourage workers to join their union, be a national voice for our movement, and advance and defend workers' rights through coordinated campaigns, representation, and support for our affiliates.
About the role
Reporting to the IT Manager, the IT Support & Systems Officer provides first and second‐level IT support across the organisation and assists with systems and device management under direction.
The role requires a strong customer‐service mindset, solid technical fundamentals, and the ability to communicate clearly with users of varying technical confidence.
Key responsibilities
* Provide first and second‐level IT support to ACTU staff, resolving hardware, software and connectivity issues in a timely and professional manner.
* Log, prioritise and resolve support requests using the service desk system, keeping users informed and issues well documented.
* Provide onsite and in‐person support, including for meetings, hybrid events, conference room AV systems and visiting presenters.
* Support staff onboarding and offboarding processes, including system access, account setup and equipment allocation.
* Assist with administration of core IT systems under direction, escalating complex or higher‐risk issues as required.
* Support device management activities, including configuration, updates, patching, troubleshooting and lifecycle tasks.
* Support Windows, macOS and iOS devices, peripherals and basic networking issues.
* Perform routine system and device checks and liaise with external providers where appropriate.
* Support the application of ACTU IT security policies and procedures and elevate potential security incidents.
* Promote safe, secure and responsible use of ACTU systems and data.
* Contribute to a positive, patient and solutions‐focused service culture.
* Undertake additional responsibilities as required to support team and organisational objectives.
About you
You will bring:
* Demonstrated experience providing IT support in an organisational or service desk environment.
* Working knowledge of Microsoft 365 and Windows‐based systems.
* Experience supporting end‐user devices, peripherals and basic troubleshooting.
* Strong communication and organisational skills, with the ability to explain technical issues clearly and calmly to non‐technical users.
* A collaborative and service‐oriented approach to work.
It would be advantageous if you also have:
* Experience supporting macOS and iOS devices.
* Experience with meeting room or conference AV systems.
* Exposure to Entra ID and/or Intune environments.
* Relevant IT qualifications or technical training.
Benefits
The ACTU offers a competitive salary range of $100,650 to $111,708 depending on skills and experience, along with:
* Additional 15% superannuation
* Annual leave loading
* Working from home opportunities
* The opportunity to work a rostered day off arrangement
How to Apply
Please provide a cover letter addressing the selection criteria and suitability for the role, along with your CV, to Sarah Mitchell, General Manager at .
Please note: Applications without a cover letter addressing the selection criteria will not be considered.
Closing Date: Applications close on Thursday 14 May 2026
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