Job Description
We are looking for Part time /Full time Guest Service Agent
As a Guest Service Agent, you'll be the first and last point of contact for our guests—playing a vital role in shaping their overall experience. From seamless check-ins and check-outs to creating genuine connections and offering thoughtful service, you'll help transform a simple stay into something special.
Your Responsibilities Will Include
* Greeting guests with warmth and professionalism
* Managing check-in/check-out procedures efficiently
* Assisting with guest inquiries and delivering personalised recommendations
* Handling reservations and room allocations when required
* Processing payments using POS and property management systems
* Knowledge of Opera cloud system essential.
* Ensuring the front desk area remains welcoming, organised, and secure
* Working collaboratively with other departments to exceed guest expectations