About the Role
This role oversees the support services in a dynamic environment, ensuring cohesive and effective support for teams.
* Leading a high-performing team and motivating them to excel
* Becoming a subject matter expert in business processes and providing hands-on support during peak times
* Meeting and exceeding Key Performance Indicators (KPIs)
* Managing resources and overseeing recruitment for vacant positions
* Serving as a point of escalation for complex requests
* Providing leadership, mentorship, and opportunities for team development
* Identifying opportunities to improve or streamline support processes
About You
* Proven experience in managing teams in demanding environments
* A self-motivated individual with a positive, collaborative approach
* Outcome-focused with excellent time management skills
* Highly organized, detail-oriented problem solver capable of multitasking and taking initiative
* Flexible and adaptable with an agile mindset
* Ability to anticipate issues and communicate insights effectively
Benefits
We offer a supportive organizational culture that values its people. A career in this sector offers diversity, challenge, and reward. Our approach is driven by curiosity and a commitment to understanding the unique needs of our consumers and carers.
Our Corporate Office is situated at a hospital, just 15 minutes north of the city. We are expanding across all Directorates, including prison operations and community settings. We prioritize ongoing learning and professional development through our dedicated teams.