Overview
ASX: Powering Australia\'s financial markets
Why join ASX? When you join ASX, you\'re joining a company with a strong purpose – to power a stronger economic future by enabling a fair and dynamic marketplace for all. In your new role, you\'ll be part of a leading global securities exchange with a strong brand. We are known for being a trusted market operator and an exciting data hub. Want to know why we are a great place to work, click on the link to learn more.
We are more than a securities exchange The ASX team brings together talented people from a diverse range of disciplines. We run critical market infrastructure, with 1 in 3 people employed within technology. Yet we have a unique complexity of roles across a range of disciplines such as operations, program delivery, financial products, investor engagement, risk and compliance. We're proud to foster a workplace where diversity is celebrated and inclusion is part of our everyday culture. Our employee-led networks champion LGBTIQ+ inclusion, promote gender equality, accessibility and wellbeing, inspire giving and volunteering, and celebrate cultural and religious events, creating a sense of belonging for all. As an AWEI Bronze employer and member of the Champions of Change Coalition for gender equality, we're committed to a fair and inclusive workplace where everyone can thrive.
About The Team
Work within this fast paced customer facing team as the first point of contact for Equity settlement, corporate actions and subsequent ongoing support within the Equity operations business. This role will give you exposure to the operational environment and processing behind the clearing and settlement of exchange traded Equity products within the Australian market. You will provide superior customer service to our clients globally, when they need it, in line with our strong regulatory focus. As a key contributor, you will participate in projects to operationalise new products, systems or changes that have a direct impact to the Australian financial markets.
What You Will Be Doing
How we do things at ASX is just as important as what we do. This means, if you\'re a people leader, you will be responsible for both the core duties outlined below, and providing leadership to your team to ensure we foster a collaborative, inclusive team environment, where people feel empowered, accountable, and deeply connected (as outlined in our Leadership Principles).
* Operate and understand ASX's clearing and settlement system for equity products (CHESS).
* Engage and support a diverse range of stakeholders, including brokers, custodians, system vendors, compliance officers, and regulators.
* Act as the primary contact to resolve and respond to issues and queries from internal and external customers.
* Ensure customer readiness for new products and assist with client onboarding.
* Manage stakeholder queries, ensuring alignment with ASX Customer Communication Principles.
* Monitor and update operational procedures and risk controls, meeting internal and external audit requirements.
* Assist in the operationalisation of new products, services, or technology upgrades.
* Compile, maintain, and report statistical information.
* Be familiar with and ready to execute ASX's BCP emergency procedures.
* Participate in projects to improve client service, build stakeholder relationships, and achieve efficiencies in project and initiative delivery.
* Assist with the implementation and support of new systems, processes, or changes by following established procedures, collaborating with team members, and helping to ensure a smooth transition for the operations team
* Identify and implement process improvements to reduce operational risk, enhance customer experience, and develop technical changes.
* Provide effective and timely notification of changes and outages to key operating systems.
* Perform duties associated with external user test environments, including system maintenance, resolving technical issues, system accreditations, and user acceptance testing for upgrades.
* Contribute to monthly, quarterly, and annual reporting for equity operations.
What You Will Bring
Must have
* Previous experience in an equity settlement-related role within a fast-paced operational environment.
* Analytical experience involving investigation of issues and problems, identifying and documenting solutions.
* Experience in a customer-facing role, delivering exceptional service.
* Customer-driven and delivery-focused – be an advocate for our customers.
* Team player – understands it is a collective effort for the team to achieve its goals.
* Attention to detail – minimize errors to deliver accurate outcomes.
* Calm under pressure – remain focused in times of stress.
* Naturally inquisitive – ask questions to ensure understanding.
* Great communicator – able to convey messages effectively.
* Analytical thinker – evaluate information and seek solutions.
* Collaborative – work with multiple stakeholders to deliver a common goal.
Nice To Have
* Exposure to equities, bank treasury, or broker processing.
* Previous experience in an equity settlement-related role within a fast-paced operational environment.
* Awareness of ASX clearing and settlement business processes and systems.
We make hiring decisions based on your skills, capabilities and experience, and how you'll help us to live our values. We encourage you to apply even if you don't meet all the criteria of this role. If you need any adjustments during the application or interview process to help you present your best self, please let us know.
At ASX Group, our diverse workforce is essential to build and maintain a fair and dynamic marketplace. We support flexible working and offer hybrid working options. Even if our roles are advertised as full-time, we encourage you to apply if you are interested in part-time or other flexible working arrangements.
We will arrange for successful candidates to have background checks, including reference and police checks completed as part of the on-boarding process.
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