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Network Support Engineer
- Network Support Engineer
- 14 Months Contract (with a view to extension)
- Large Government client
- Location: Parramatta, Sydney
- Rate on offer upto $528 per day (Incl super)
- Candidate must hold Australian Permanent Residency Visa or Citizenship
- Chance to get Baseline Clearance sponsored by client
ROLE OVERVIEW
- The Network Operations Support Officer provides technical assistance, information, and support to users to solve reported issues, manage general network connectivity issues and prepare summary reports for the management, monitoring and
- operations of ICT communications and security.
This role is part of the wider Network team servicing all networking and connectivity operations to all clients sites, 24/7.
KEY ACCOUNTABILITIES
- Provide operational support for the voice and data communications network and its users and solve non-complex problems to minimise system down-time and loss of productivity.
- This role will primarily provide remote network support to Client users and other teams within the organization.
No need to travel to sites.
They will be primarily office based and work within a range of standard office hours 9:00-5:30pm.
- In terms of responsibilities, they will provide first point of networking support for:
- Cisco VOIP phones
- Network Monitoring
- Troubleshooting LAN/WAN network connectivity issues
- Configure Cisco Switches and Routers
- Cisco Audio/Video Conference support
- Troubleshoot Client Wi-Fi connectivity
- Provide technical support to Field Support and Engineers
- Liaise with vendors such as Cisco, Telstra, TPG, Uecomm, The Frame Group
- Troubleshoot Cisco hardware and firmware issues
- Identify cabling faults and liaise with approved cablers to rectify cabling faults
- Implement standard set up activity for network, audio visual equipment and other ICT systems in line with SLA’s, policies, standards, and guidelines.
- Monitor and analyses network performance of existing and new systems and assist with the identification of faults or potential issues and suggest potential solutions.
- Contribute to the development of reference materials to assist the ICT support community through maintenance of documentation on system configuration and technical processes.
- Provide on-call support on rotational roster basis
SELECTION CRITERIA
- Experience in a similar role providing first point network support on Cisco devices, networking, phones, switches/routers, teleconferencing.
- Given they will be part of a 24/7 team, they will need to be on call for 1 week once a month to support out field operations.
Required Skill Profession
Computer Occupations
📌 Network Support Engineer
🏢 Adaps
📍 Sydney