Conference Operations Director
We are seeking an experienced and confident Conference Operations Director to join our team. As a key member of our operations team, you will be responsible for overseeing the daily operations of our café and conferencing/event spaces.
* Lead the daily operations of the café and conferencing/event spaces, ensuring readiness, standards, and service excellence.
* Manage and support a high-performing team, including rostering, training, and on-the-floor leadership.
* Oversee event delivery from setup to pack-down, ensuring AV/IT, catering, and room configurations are spot on.
* Act as the on-site lead for event clients and guests, solving issues with professionalism and warmth.
* Partner with internal teams to review event briefs, prepare spaces, and gather feedback post-event.
* Monitor and manage payroll, staffing hours, and performance in line with policy and service expectations.
* Champion a culture of hospitality, collaboration, and continuous improvement.
Requirements
We're Looking For Someone Who:
* Has 3+ years' experience in hospitality or conferencing/events leadership, ideally in high-touch environments.
* Thrives on the floor – leading by example during live events and peak service periods.
* Brings proven skills in rostering, payroll support, and team development.
* Has a working knowledge of AV/IT setups, facilities coordination, and event logistics.
* Communicates confidently and clearly with clients, guests, and internal teams.
* Has a keen eye for detail and a passion for hospitality-led experiences.
* Brings a proactive, solutions-focused mindset to everything they do.
Benefits
Why You Should Join Us:
* Play a leading role in launching a landmark new site in one of Perth's most exciting locations.
* Make your mark in a role with autonomy, variety, and leadership visibility.
* Be part of a growing, purpose-led team at a certified Great Place to Work, B Corp, and carbon-neutral business.
* Access great perks like a Wellness Fund, paid volunteer leave, and your birthday off.
* Work with passionate teammates who exemplify our values: Hospitality First, Lead with Impact, Elevate Everyday, Make Things Happen.