Customer Service Role
Join a dynamic team as we seek a highly skilled Customer Service Representative to cultivate strong relationships with current and potential customers.
* As a key member of our customer-facing team, you will be responsible for delivering exceptional service through prompt communication and thorough issue resolution.
Key Responsibilities:
* Pre-order - prepare sales quotations using industry-standard software and liaise with other teams to ensure customer inquiries are responded to efficiently.
* Work closely with Customers and Sales Teams to develop a better understanding of products and services in meeting customer needs.
* Communicate and collaborate with Materials Management and Operations teams to anticipate project timelines and scheduling issues.
* Order Management - Process purchase orders, sample requests, and approved return requests and follows through until shipment.
* Identify items with shipment schedules falling out of general lead-time and expedite proactively with Planners.
* Monitor and follow up on shipment schedules to ensure timely delivery or pick-up as per incoterm of sale.
* Setup regular weekly or bi-weekly calls with customers to review open backlog, identify potential delivery push-back, and discuss/resolve any open issues or concerns.
* Process rebates claims and stock returns approved by Product Line Management.
* Support quality and warranty processes where required.
* Participate actively in ongoing product, process, systems, and business skills training.
* Provide support and back-up assistance to peers.
* Develop and maintain constructive and cooperative working relationships with customers, prospects, colleagues, and supervisors over time.
Required Skills and Qualifications:
* Diploma/Degree in Business or related discipline with at least 3 years of working experience in Customer Service or Order Fulfilment environment.
* Knowledge or experience with industry-standard software preferred.
* Excellent communication skills and good telephone etiquette.
* Pleasant personality with a passion for service excellence.
* Strong team player who can adapt to fast-paced and dynamic environments.
Benefits:
* Opportunity to grow your career alongside bright, passionate, and caring people who strive to create what's next.
* Competitive compensation package.
* Fun and supportive work environment.
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