The role of a Service Delivery Manager is pivotal in ensuring consistent and timely operational and service level agreements, managing outsourced suppliers and third-party contract agreements. The ideal candidate will have prior experience in leadership or management positions within facilities/contracts environments with a drive for continuous improvement.
Key Responsibilities
Implement significant and complex service improvements across client bases.
Develop processes focused on achieving business-wide improvements to cost and delivery of administrative processes and services.
Create a culture and learning environment where employees are encouraged to develop and progress.
Establish strong working relationships with internal and external stakeholders.
Oversee the timely resolution of operational issues.
Provide regular reporting and feedback on adherence to client service level agreements.
Manage client expectations through frequent updates.
Act with integrity in all dealings, ensuring promises can be and are delivered, meeting expectations.
Candidates should demonstrate stakeholder management and engagement skills, report creation experience, and strong written and verbal communication skills. They should possess a 'can-do' attitude, ability to multitask, and well-rounded Microsoft Office skills. A trade qualification is desirable.