The Claims Management Group is a critical component of Comcare's strategic objective and purpose of delivering an effective, fully funded and sustainable workers' compensation scheme for the Australian Public Service.
The Claims Management Group works with employers and employees to identify and target strategies that facilitate early and sustainable return to work or recovery at work.The Claims Administration and Income Support team performs a number of key financial and administrative services to support the claims business in the management of claims transactions.
The CAIS team operates under two sub teams: Income Support and Financial and Client Services.
Income Support Team Overview
The Income Support Team is responsible for all functions that relate to incapacity payments including determining incapacity, payment of incapacity, and recovery of overpayments.
* Providing timely and accurate incapacity processing activities
* Determining simple normal weekly earnings/hours
* Processing Claim for Time off Work forms
* Supporting debt recovery functions
* Assisting in payments for claimants
Financial and Client Services Team Overview
The Financial and Client Services Team is responsible for undertaking a number of administrative claim functions that range from provider payment processing, document processing to taking calls for the contact centre.
* Providing a number of client support functions that can include the handling of claims calls received through the Claims Contact Centre
* Administrative and processing tasks including non-complex provider payment processing
* Accurate receipting and classification of claim documentation
Eligibility and Specific Conditions of Employment
Applicants must hold a Baseline Security Clearance and undergo a Police Records Check.
Additional Requirements
* Six months probationary period for new engagements
* Health clearance