Job Overview:
We are seeking a highly motivated and experienced Food and Beverage Operations Manager to lead our café team and deliver exceptional guest experiences.
Main Responsibilities:
* Oversee daily floor operations to ensure efficient, high-quality service.
* Work closely with the Food & Beverage Manager to achieve operational and service goals.
* Build a strong knowledge of our food and beverage offerings to confidently promote them to guests.
* Collaborate with the kitchen team to deliver consistent quality and presentation.
* Supervise, train, and support Food & Beverage Attendants to perform at their best.
Key Qualifications:
* 12+ months in a supervisory role within hospitality.
* Minimum 3 years' experience in a restaurant, cafe or hotel environment.
* Exceptional communication and customer service skills.
* A proactive, positive, and professional attitude.
* Strong self-motivation and the confidence to lead a team.
* Diploma in Hospitality Management or similar (advantageous but not essential).
* Flexibility to work weekends and occasional evenings.
Benefits Package:
* Career Growth: Learning and development programs to boost your career.
* Exclusive Hotel Deals: Discounts on stays at Minor Hotels in Australasia.
* Global Perks: International accommodation discounts across our hotel brands.
* Retail Rewards: Cashback and discounts at top retailers in AU/NZ.
* Experiences: Discounted entertainment and activities.
* Banking and Insurance: Health insurance offers and workplace banking benefits.
* Generous Leave: Parental and birthday leave.
* Wellness Boost: EAP and tailored wellness support.
Oaks Gladstone Grand Hotel is part of Minor Hotels, a global organisation offering boundless opportunities to thrive and succeed. Our people drive the success of our business; we invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.
We value our people as the heart of our success. Joining Minor means you will enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance.