About the Role
This is a key role in supporting the Queensland building and construction industry by providing high-quality customer support to our Maintenance Response Centre.
Key Responsibilities and Skills
* Providing efficient and high standards of customer service to customers and stakeholders through effective communication and relationship building.
* Working within a fast-paced environment with measurable performance indicators to ensure timely and effective delivery of services.
* Maintaining relationships with industry, suppliers, internal and external stakeholders to guarantee seamless collaboration and coordination.
* Demonstrating exceptional interpersonal skills, including negotiation, conflict resolution, and minimizing aggression as required.
* Contributing to innovative initiatives, promoting a positive team culture, and actively participating in knowledge sharing activities.
* Ensuring accuracy and quality when compiling reports, documents, and updating records and information systems.
* Undertaking general administration tasks as necessary to maintain efficiency and productivity.
Benefits and Advantages
The successful candidate will have the opportunity to work in a dynamic environment, develop their skills and expertise, and contribute to the growth and success of the organization.