Job Description
We are seeking a skilled Technical Specialist to join our team. As a Technical Specialist, you will be responsible for providing technical expertise to our customers on-site, ensuring they have a positive experience and remain loyal to our brand.
Your primary duties will include delivering technical training and support to customers, developing strong relationships with them, and providing expert advice on complex issues. You will also be responsible for analyzing machine downtime, developing actionable plans, and collaborating with site planners and coordinators to prioritize corrective work.
In this role, you will have the opportunity to work closely with our Technical Support Managers and Factory Product Engineering teams to provide valuable insights and drive equipment enhancements. You will also be responsible for advising on spare parts needed for both planned and unplanned maintenance, as well as gathering accurate data for warranty claims and engineering improvements.
If you have a strong background in underground mining, excellent communication skills, and the ability to deliver high-quality results under pressure, we encourage you to apply for this exciting opportunity.
Required Skills and Qualifications
* A minimum of 7 years' post-trade experience in underground mining
* A relevant mechanical or electrical trade certificate or equivalent
* A proven track record in a similar role
* Exceptional oral and written communication skills
* High-level interpersonal skills and customer interactions
* Sound computer literacy skills
Benefits
We offer a range of benefits that make us an attractive employer, including:
* Flexible work arrangements allowing you to work from home
* An Employee Benefits Program offering options for salary sacrifice
* A superannuation contribution of 13% on top of your earnings
* The opportunity to participate in our Company Performance Bonus scheme and Length of Service Recognition program
* Paid parental leave to support you and your family
* Ongoing training and development opportunities to help you grow your skills and reach your career goals
Others
We are committed to fostering a diverse and inclusive workplace culture that values fairness, respect, and trust. We welcome applications from individuals of all backgrounds and are proud to be an Equal Opportunity Employer.