Claims Officer - Motor Vehicle Insurance | Work from HomeAdd expected salary to your profile for insightsYou would be working for AAMC - Australian Accident Management Commercial - Australia’s No. 1 accident management company with a strong focus onMotor Loss Assessing.AAMC is a national company with a geographical footprint in every state and territory overseen by proactive, experienced, qualified and 'hands on' leaders who are there to support your successAAMC Team ValuesOur staff members support and shape the culture of AAMC by promoting and modelling our Team Values of:Enjoy– We enjoy what we do and constantly strive for success as a teamPassion - Putting what’s best for our clients, their customers, and each other is at the heart of everything we doIntegrity– We act with humility and foster an environment where people can put forward ideas to make a differenceCuriosity – We explore ideas and are always looking for new ways to make AAMC the best it can beAbout the Role - 100% Work from HomeWe are recruiting insurance customer service officers with experience within a busy call centre environment or from within a motor claims/assessing environment.People who understand the end-to-end lifecycle of motor repairs and can think outside the box in order to provide an excellent experience for our clients.You will be responsible for a large and fast-moving portfolio of motor vehicle insurance claims that specifically manage the repair process.You will be part of an engaged team, who are focused on providing a strong customer service, on time, every time.Daily responsibilities are varied and include:Data entry for new claim lodgementTelephone liaising with all repair lifecycle stakeholders (tow/insurers/vehicle owners/fleet agencies/repairers/assessors etc.)Reconciliation of accounts receivableCritical thinking to negotiate and resolve a variety of disputes with multiple stakeholdersAssist insurers with recovery actionUtilise systems to effectively and efficiently manage portfolio workflow (e.g. activities requiring action, diary management prompts)Skills & ExperienceInsurance experienceIntermediate knowledge of Microsoft Office suite, including OutlookDemonstrated exceptional customer serviceAbility to interact in a diverse environmentAdvantageousClaims management/assessing experienceAbility to work independently and within a teamDemonstrated time management skills in a fast-paced environmentAbility to rapidly adapt to seasonal workflow.RemunerationHourly Rate reflective of experience + SuperWork TypeAAMC prides itself on its professional yet friendly culture where everyone has a 'can do' approach and a focus on the provision of our unique and exceptional customer service.A comprehensive training and mentoring program on offer for the successful applicant and also continuous learning and development opportunities available.LocationWork from your home-based office full time.How to ApplyClick on “Apply Now”. Important: Please provide a cover letter stating your experience in managing an insurance claim, accompanied by a resume indicating allinsurance experience.If suitable applications are received, this position may be filled earlier.Successful applicants will be required to obtain a National Australian Police CheckUnlock job insightsSalary match Number of applicants Skills matchYour application will include the following questions:Have you worked in a role which requires a sound understanding of claims management processes? Which of the following statements best describes your right to work in Australia? How many years' experience do you have in the insurance industry? What's your expected annual base salary? Do you have experience lodging & processing insurance claims? How many years' experience do you have as a Claims Officer? How much notice are you required to give your current employer? How many years' experience do you have as a Call Centre Operator?Motor Claims Consultants - Multiple Opportunities!Innovation Group Pty Ltd14d agoNexus Project Group2d agoHome Claims ConsultantTalentpath1d agoResearching careers? Find all the information and tips you need on career advice.
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