About Canon Australia
We are the world's leading imaging organisation, a Fortune 500 Company that inspires people with imaginative ideas to connect, communicate and achieve more. Our culture values employees and empowers them to focus on career progression.
About the Role
The Business Sales team drives new and existing business opportunities, customer engagement and positions our products and services competitively. The team assists with sales targets and business priorities by completing and reviewing sale agreement documentation, capturing sales meeting notes and actions, organising catering for events and meetings, working with internal stakeholders and escalating customer KPIs.
Key Responsibilities
* Assist Sales with completion and review of all sale agreement documentation, including multi-device spreadsheets, clearly noting any special conditions agreed to and approval confirmed.
* Capture sales meeting notes and actions within MS Teams.
* Assist with organising catering for Sales events, customer demonstrations, and internal meetings.
* Work closely with relevant internal stakeholders on all matters including but not limited to Adds/Moves/Changes/Trials/Loans/POC/Changes to Address information.
* Responsible for the escalation of any agreed customer KPIs.
* Respond to consumable queries and issues and escalate recurring issues to the Service team.
* Highlight and escalate any Credits or Billing anomalies with key stakeholders.
* Responsible for all BAU Sales Staff training and compliance.
* Assist with the Management of Records in the CRM, including contract types, campaigns, and ensure no duplicate records exist.
About You
We are looking for someone with proven experience in customer service or client services management dealing with corporate/government environments. Someone with the ability to understand and follow business processes and methodologies is required. Intermediate to advanced knowledge of MS Office is highly essential for the role.
In return, we offer a supportive team environment where collaboration and support from leaders and peers is the norm. We'll invest in your development and long-term future and provide a variety of challenges across our diverse customer base.
Benefits
* Free onsite parking at Canon's Macquarie Park office.
* Bonus Leave including Birthday leave, Canon Day, Kyosei Day and flexible working arrangements.
* Training and development opportunities.
* Wellbeing benefits including discounted health insurance and confidential counselling.
* Performance Recognition through quarterly and annual awards programs.
* Milestone recognition on work anniversaries.
* Canon products offered at discounted rates.
* Education assistance for external training.