Description
About the Company
Marriott International portfolio of brands includes JW Marriott alongside 33 other Marriott brands. Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 135 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.
JW Marriott Gold Coast Resort & Spa is looking for enthusiastic Food & Beverage Supervisor join our fantastic In Room Dining team on a full time basis for a period of 6 months.
About the role
The In Room Dining Supervisor will report to the Restaurant & In Room Dining Manager and is responsible for assisting with the day-to-day running of In Room Dining with a focus on effective team communication to enhance the customer experience.
Critical responsibilities:
- Ensure staff is working together as a team to ensure optimum service and that guest needs are met.
- Inspect grooming and attire of staff, and rectify any deficiencies.
- Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness.
- Display hands on leadership and lead by example
- Be organised and understand room movements, amenity lists, and other daily priorities to ensure a seamless operation.
- Communicate effectively with the team so they can perform at their best
- Ensure Talent are working together collaboratively to meet and anticipate guests needs
- Complete scheduled inventories and stock and requisition necessary supplies
- Champion brand standards to ensure consistency, quality, and luxury service is delivered to all our guests
- Develop and maintain positive working relationships and identify training needs of the team so they too can develop.
Successful Candidates will have:
- Clear and professional language
- Previous experience in a luxury hotel, preferably in In Room Dining
- Experience in a leadership position
- Previous experience in food & beverage service, ideally in a hotel environment
- Flexible availability, including weekends and public holidays
- Has a positive, can-do attitude
- Enjoys working in a fast paced environment
- Ability to build positive relationships with guests and team members
The Benefits
- Enjoy the benefits of:
- Unlimited strategic development and career opportunities
- Generous accommodation and food and beverage discounts including all properties within the Marriott International group
- Recognition programs to keep you motivated
- The best hotel training opportunities provided
- Wellbeing and mindfulness programs to ensure you stay healthy
- Great Places to Work’ certified
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.