Job Summary
The role involves configuring and maintaining IT systems, providing user support, resolving complex IT issues, and documenting essential processes to ensure the effective management and operation of AHCSA's Information Technology (IT) infrastructure.
Key Responsibilities:
* Configure and maintain AHCSA IT systems and infrastructure to ensure secure, reliable operations.
* Provide user support and resolve complex IT issues in a timely manner.
* Document essential IT processes and maintain clear records.
* Deliver IT training to staff to enhance technical skills and usage of systems.
* Collect and report data on IT services and performance metrics.
* Identify and implement service quality improvements and contribute to IT projects and change management initiatives.
Required Skills and Qualifications:
* Experience in implementing and maintaining secure and reliable IT infrastructure.
* Familiarity with the latest computer operating system.
* Experience in using databases and spreadsheets.
* Proficiency in Microsoft 365, Azure, Intune, SharePoint, Defender and 3CX is desirable.
* Experience working with Aboriginal organisations, particularly Aboriginal community-controlled health organisations, is highly regarded.
Benefits and Opportunities:
Working with a team that advocates for the community and supports workers through Member Services with appropriate Aboriginal health programs based on a holistic perspective of health.
About the Role:
This role will be acting as a primary point of contact for IT enquiries and provide information, advice, and assistance to staff as required. It requires strong analytical and problem-solving skills, attention to detail, and excellent communication skills.