Through the merger of Bank Australia and Qudos Bank we’re creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we’re building on the strong foundations of our history and shared values as we bring together the best of both banks. The Customer Service Consultant is accountable for maintaining sales and service to a level where profits and customer satisfaction are maximised and for contributing to the successful operation of the Customer Division. In this role, you will deliver professional and quality service and assist customers with their personal finance solutions in accordance with standards of performance determined by Bank Australia. Why join us We have big plans to become Australia’s most trusted bank and a leading purpose-driven business. As a certified B Corp, we’re part of a global business community who meet the highest social and environmental standards, putting purpose over profit. Every role and person in our bank is essential to bringing our values, purpose and aspiration to life. We offer flexible working options, competitive salary and 13% super. Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships. We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave. We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours. We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community. We care for a conservation reserve – where we work with key partner organisations to protect threatened species and involve staff in conservation. What you will be doing Contribute to Branch and Group targets to support Customer Division goals Provide professional, efficient, and friendly service per service standards Build long-term, mutually beneficial relationships with customers Promote financial products and services to achieve quality outcomes and KPIs Refer insurance enquiries to Allianz or Honey; assist with daily banking needs Refer lending enquiries to specialist teams Manage and reconcile cash float daily, report discrepancies immediately Open new accounts following procedures and legal requirements Process transactions and update customer/account details Participate in training and stay updated on emergency procedures Maintain high standards of personal and branch presentation Share feedback to improve products and services Support and train team members as required Represent Bank Australia positively in line with its values Perform other duties within role scope as directed. What you will bring Proven ability to cross-sell financial products Strong communication, listening, and interpersonal skills Empathy towards customers’ financial situations Basic problem-solving ability Professional presentation and conduct Team player with quick rapport-building skills Customer service and cash handling experience Ability to prioritise tasks and work under pressure Self-motivated and proactive attitude Confident PC and technology skills Experience in financial services (preferred) Minimum Year 12 education or equivalent Commitment to Bank Australia’s purpose, aspiration, values and brand as well as the B Corp ethos. By submitting an application you agree to Bank Australia’s Privacy Policy for applicants and confirm that you are legally able to work in Australia. Bank Australia is an equal opportunity employer committed to sustainable development. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities because we want to reflect the diversity of our communities. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. Bank Australia reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date. If you wish to be considered, please submit your application as soon as possible. Please note, the successful candidate will be subject to satisfactory background checks including but not limited to police and previous employment.