Are you a driven, adaptable professional ready to work independently while monitoring performance, driving improvement, and leading within a dynamic office environment?
We are seeking a versatile and proactive individual who thrives in a fast-paced setting, can confidently work independently, and is motivated to take ownership, lead initiatives, and contribute to continuous business improvement.
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About Us
Located in Regency Park, Lucas Plumbing & Gas Solutions (LPGS) is a proudly family-owned and operated business, recognised for its commitment to excellence, innovation, and high-quality service. Our positive and inclusive workplace culture values accountability, collaboration, and professional growth. As our business continues to expand, we are excited to welcome a motivated professional to play a key role in our ongoing success.
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Key Responsibilities
Administration, Monitoring & Leadership
* Provide high-level administrative support, managing tasks independently while ensuring accurate data entry, document control, and record management.
* Act as the first point of contact for incoming calls and correspondence, working autonomously to deliver professional service and ensure effective use of the ServiceM8 job management platform.
* Independently manage and monitor technician schedules, proactively resolving conflicts and improving operational efficiency.
* Oversee stock inventory control and reconciliation with minimal supervision, identifying opportunities to improve ordering and stock management processes.
* Maintain independent oversight of licensing, compliance, and documentation requirements to ensure business standards are consistently met.
Operations, Improvement & Project Leadership
* Independently lead the planning, coordination, and delivery of business projects within defined budgets and timelines.
* Monitor workflows, identify inefficiencies, and implement process improvements to enhance productivity and service quality.
* Assist in managing employee training and development initiatives, working autonomously to track progress and compliance.
* Coordinate meetings, appointments, executive calendars, and company events with a strong focus on organisation and outcomes.
Business Development & Marketing
* Proactively contribute to business development initiatives, independently identifying opportunities, monitoring performance outcomes, and nurturing client relationships.
* Manage social media platforms independently to strengthen brand presence, engagement, and marketing effectiveness.
* Support marketing and promotional activities that drive company growth and reinforce brand reputation.
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Qualifications & Skills
* Senior Secondary Certificate of Education, Cert IV or equivalent; diploma or higher education in business administration or operations is highly regarded.
* Demonstrated experience working independently in administrative or office coordination roles within a fast-paced environment.
* Strong proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
* Proven ability to work autonomously, monitor processes, and implement improvements.
* Highly organised with exceptional attention to detail and strong written and verbal communication skills.
* Ability to multitask, prioritise effectively, and adapt to changing demands.
* Strong interpersonal skills with a customer-focused and solution-driven mindset.
* Proven capability to work independently while also collaborating effectively within a team.
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Benefits
* Competitive remuneration package.
* Opportunities for professional advancement and skill development.
* Supportive, inclusive, and collaborative work environment.
* Confidential after-hours interviews available.