Senior Operations Analyst - Demand Response
Competitive salary package, with bonus program
Shape your future with a career at Shell Energy.
Shell Energy is expanding its Demand Response (DR) and distributed energy solutions to support commercial and industrial customers as Australia transitions to cleaner, more dynamic energy markets.
We're looking for a Senior Operations Analyst based in Melbourne to join our dedicated DR team. In this role, you'll manage day‐to‐day DR operations, enable participation in existing and emerging energy markets, and help deliver a seamless customer experience across Shell Energy's C&I portfolio.
Responsibilities
* Manage onboarding, testing and dispatch of customer DR assets
* Analyse and troubleshoot dispatch events and customer performance
* Identify and implement operational and process improvements
* Support Shell Energy's participation in key DR programs, including:
o RERT and other AEMO initiatives
o Frequency markets (FCAS, Fast Frequency Response)
o Wholesale Demand Response Mechanism
o State and network support programs
* Translate market and program requirements into clear inputs for systems, sales and operations
* Support system and tool enhancements to enable scalable growth
Working with
You'll collaborate closely with Trading, Technical, Regulatory, Strategy, Sales and IT teams, as well as external stakeholders such as AEMO and network service providers.
Qualifications
* Relevant experience in the energy or utilities sector, including wholesale markets
* Strong operational and market knowledge
* Advanced Excel and intermediate to advanced SQL skills
* Experience improving end-to-end operational processes
* Excellent organisation, problem‐solving and stakeholder engagement skills
* Nice to have: experience in demand response, demand management, solar or battery programs.
Why join our team
Every day, our people bring deep expertise, true innovation to help our customers meet their energy goals.
Benefits
* Competitive remuneration packages, including an attractive incentivised bonus program.
* Generous paid parental leave options that give team members more time to enjoy what matters most.
* Flexible working arrangements, with modern workplaces and technologies that support new, hybrid ways of working.
* An Employee Assistance Program for you and your family when you need it.
We think you'll love it here too.
Join us. Together, we can make the difference count.
Shell Energy is Shell's renewables and energy solutions business in Australia, helping its customers to decarbonise and reduce their environmental footprint. The company combines deep expertise, innovation and investment to lead the change, and energise tomorrow.
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