Administration Officer
About the Role: A new opportunity exists for an Administration Officer to join the Concessions and Conveyancing Services Team. The role focuses on delivering accurate customer and property record management and providing high‐quality customer service within a State Government environment. This is a six month contract located in Balcatta, Monday-Friday, 38 hours a week.
Key Responsibilities
* Provide customer service for concessions and conveyancing enquiries.
* Create and maintain accurate customer and property records for billing.
* Resolve anomalies and rejections from Settlement Agents' conveyancing requests.
* Investigate escalated enquiries from the Contact Centre and internal/external stakeholders.
* Ensure account adjustments comply with organisational standards.
* Identify and report data anomalies.
* Support business improvement activities and contribute to team knowledge sharing.
* Liaise with concession card agencies and local government to ensure accurate concession administration.
Skills and Experience
* Experience in customer accounting or administration within a large organisation.
* Understanding of legislation and procedures relating to customer and property records.
* Strong customer service focus with analytical and problem‐solving skills.
* Proficiency in Microsoft Office applications.
* Ability to work collaboratively and contribute to a high‐performance team culture.
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.
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