Beyond the Box – IT Services Company
We are a family‐owned company headquartered in Essendon, Melbourne Victoria, offering IT services and support. We are looking for an impressive Apple Technician to join our service and support team.
Qualifications & Skills
* Hands‐on experience with Apple computers and other Apple technology
* Ability to troubleshoot problems and work systematically to find a solution
* Understanding of how to get \"under-the-bonnet\" of computers and other IT devices
* Consistent attention to detail
* A friendly personality who can relate well with others
* Strong English communication skills, both verbal and written
Responsibilities
* Speak with customers over the phone and face‐to‐face
* Troubleshoot and diagnose issues with Apple devices
* Support customers with other technology such as network devices, cloud services and accessories
* Repair Apple Macs, iPhones, iPads and more
* Document work accurately and efficiently
* Provide customers with an amazing service experience
You will work as a technician in our state‐of‐the‐art service centre with sunlight, open and clean, fronting the vibrant Napier Street shopping strip.
We are looking for a resourceful individual who can improve customer service, procedures and help our business grow.
As well as being trained and certified through employment with us, you will have the opportunity to grow within the business and expand your skills into other areas. We work with home users, schools, government and businesses large and small, giving you an opportunity to build a career in IT.
You will need a strong work ethic and be prepared to \"go the extra mile\" when required. We work hard but most importantly try to have fun doing it.
Previous experience as an Apple technician, Genius Bar or Apple certifications (ACMT, ACiT) will be favoured.
You must be an Australian resident or have the right to work in Australia.
Only successful applications will be contacted for an interview.
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