Family Law Administrator Role
About the Role:
* Deliver exceptional customer service via email, phone, and written correspondence for Family Law matters.
* Interpret legislation and policies for legal implications, seeking compliance and advice when necessary.
* Manage Family Law processes within contractual and legislative timeframes, ensuring confidentiality.
* Handle quotes, calculations, requests for information, review court orders and financial agreements for accuracy, draft responses to complex enquiries and complaints, and process payments.
* Maintain accurate and secure spreadsheet registers for all schemes.
* Review member statements involving Family Law splits to ensure accuracy before distribution.
Key Responsibilities:
* Peer review and quality check casework and complex correspondence before release.
* Collaborate with the team to complete tasks accurately and on time.
* Foster a positive and cooperative work environment.
* Participate actively in team meetings and performance development.
* Mentor and support colleagues to enhance business knowledge and skills.
* Perform additional duties as required.
Requirements:
* RG146 qualified or aptitude and willingness to complete certification.
* Experience within the superannuation industry.
* Demonstrated knowledge and understanding of legislation relevant to the superannuation industry.
* Excellent communication, active listening, and customer service skills.
* Excellent attention to detail and thoroughness in the pursuit of a solution.
* Computer literacy and capacity to use online systems.
* Superior interpersonal skills with the ability to interact with members.
* The ability to produce well-written correspondence.