About Navitas Skilled Futures
Navitas Skilled Futures, part of the leading global education provider Navitas, has helped over 300,000 people live their best lives by delivering the Adult Migrant English Program (AMEP) to migrants and refugees on behalf of the Australian Government.
Proudly winners of the NSW Premier's Multicultural Community Medals in ****, **** and ****, we are committed to meeting the goals of our clients.
Job Description
We are seeking a detail-oriented Administration Officer to join our team, providing high-quality administrative and customer service support to Navitas Skilled Futures (NSF) across all services, programs and sub-programs as required.
Key Responsibilities
Provide administrative support for the business and work closely with internal stakeholders to ensure that all assigned administrative tasks are completed in a timely fashion
Maintain accurate and up-to-date electronic records to ensure compliance requirements are met
Provide excellent customer service
Foster professional and effective communication among all business stakeholders
Client Relationship Management
Promptly and courteously respond to front desk, phone, and email enquiries
Positively shape the clients' first impression of Navitas Skilled Futures
Actively promote and market Navitas Skilled Futures programs, services, and expertise to current and prospective clients
Escalate client feedback and complaints to the appropriate channels
Assist clients with program, site, settlement, and employment information
Assist with the organisation and promotion of site events such as fundraising, morning teas, graduation, and open days
Assist clients and stakeholders onsite as required
Day-to-day liaison and communication with clients, and other stakeholders
Data Administration
Carry out data entry for identified processes
Provide administrative assistance and information to the local site teams as requested
Meet and contribute to the achievement of government contract requirements and key performance indicators (KPIs)
Ensure all business data entry deadlines are met while maintaining accuracy across all databases
Identify anomalies in data entry and seek rectification
Ensure client records and personal information are stored securely according to Navitas Skilled Futures privacy policy, contract and legislative requirements
Escalate any issues in a timely manner
Reporting and Administrative Support
Source, extract, analyse, validate data on the NSF reporting systems
Co-operate with other Navitas Skilled Futures staff and external agencies in a way which ensures compliance with privacy regulations
Support the delivery and administration of the Volunteer Tutor Scheme
Provide administrative assistance and support across projects, operational and system improvements
Provide administrative assistance and information to the business as and when needed
Liaise with relevant staff to assist with asset maintenance and stocktakes, including teaching resources, furniture and equipment
Support the business with maintenance and updates of the Quality Management System (Policy Hub)
Systems and Technology
VETtrak data entry and reporting
Commonwealth systems such as ARMS, ImmiAccount and Workforce Australia Online
Provide up-to-date and accurate systems information and assistance
Other Duties
Perform other administrative duties as required by the business
Comply with Navitas Skilled Futures regulations involving health, safety and welfare and other relevant company policies and Values in Action
Seek continuous improvement in delivery of administrative support, and implement and model high standards of work performance
Ensure legislative compliance for the health and safety of staff and students at Navitas Skilled Futures
Qualifications
High attention to detail and accuracy across all data processes and functions
Proven ability to provide exceptional personal and professional customer service to diverse cultural groups, fostering inclusivity and understanding
Established ability to prioritise tasks effectively to ensure timely and efficient delivery of outcomes
Demonstrated high level written and verbal communication skills with ability to effectively liaise with key stakeholders in a multicultural learning environment
Advanced computer application skills including Microsoft Office suite and knowledge of Student Management System VETtrak
Desirable
Previous experience in an administrative role within the VET sector
Knowledge of Adult Migrant English Program (AMEP) and Skills for Education and Employment (SEE) programs
Benefits
Unlimited global career opportunities across the Navitas portfolio
Flexible working arrangements
Salary packaging and novated leasing
2 paid volunteer days per year for your passionate causes
Health & well-being packages including free counselling and well-being specialist support for employees and family members
Discounted gym memberships, private health insurance, movie tickets, travel, hotels, insurance and selected retailers
Access to LinkedIn Learning and professional development opportunities
Diversity, Equity and Inclusion
Navitas Skilled Futures, as part of Navitas, promotes and embraces an inclusive and diverse workforce.
We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups.
We believe equality, flexibility and diversity deliver a rich and collaborative environment.
We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and are given opportunities to thrive.
How to Apply
Submit your CV (if including a cover letter please note you can upload this on the 2nd page of the application process)
Please note applicants are assessed upon receipt so you are encouraged to apply now
About Navitas
Navitas is a leading global education provider that has helped generations of learners transform their lives through education.
The Navitas portfolio employs over 5,000 staff and supports over 60,000 students and encompasses a broad selection of partners, locations, and opportunities, including university pathway programs, English language qualifications, employment training, creative media training, and more.
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