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An exciting 12-month fixed-term opportunity has opened with our client, a leading name in the insurance industry, for a Service Desk Analyst to join their supportive team.
We are looking for motivated and dedicated professionals who demonstrate a strong sense of personal accountability.
This is a hybrid position, requiring 4 days in the office and 1 day from home each week.
Key Responsibilities
* Provide service desk and desktop support to agreed service levels
* Provide 1st level troubleshooting assistance (via phone, e-mail and face to face)
* Microsoft 365, Microsoft Teams and other Microsoft application support
* Conduct equipment set-up, support and relocation
* Provide printer administration
* Promote a security culture to meet our compliance requirements
* Update and maintain the Service Desk system to ensure timely recording, customer updates and resolution of all jobs
Desirable Skills and Experience
* Previous demonstrated Level 1 Service Desk experience in a corporate environment
* Valid work visa to work permanently in Australia
* Working knowledge of Microsoft operating systems, desktop software and Active Directory including Microsoft 365 and Microsoft Teams
* Strong working knowledge of Active Directory
* Working knowledge of desktops and mobile devices including tablets (Surface Pro)
* The ITIL Foundation Certificate is highly desirable
* Previous exposure to Citrix environments and SharePoint is desirable
Note: This description reflects the responsibilities and requirements as described by the hiring entity and may be subject to change.
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