Enterprise Services Role
The role of an Enterprise Services Engineer is a vital part of our organization, serving as hands-on-keyboard experts for both remote and on-site engagements.
This position operates in a highly team-based environment with Solution Engineers, fellow ESEs, Customer Success Managers, and Sales Account Managers. They contribute to each customer's success by operating and maintaining the Tanium platform and its modules to achieve customer-specific Operations, Risk, Compliance, Asset, and Security-focused outcomes, either remotely or on-site with the customer.
This role requires technical support for federal government customers and is primarily based in Canberra. The responsibilities include working closely with customers to operationalize, administer, and maintain the Tanium Platform to solve complex technical issues independently or with the help of teammates. They identify opportunities for customers to get greater value from the Tanium platform, consistently and cogently address their needs through astute verbal and written communication skills, and solve customer support cases. Additionally, they conduct regular health-checks on assigned accounts and work with account teams on strategic customer activities.
Required Skills and Qualifications
* Bachelor's degree or equivalent experience required
* 5+ years of experience in IT/Consulting
* 5+ years of experience in Systems Administration/Engineering
* Hands-on Tanium experience a major plus
* Strong troubleshooting skills
* Ability to articulate and communicate
* Working in/or with federal government agencies a plus
Benefits
* Competitive compensation package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment
* Five days set aside as volunteer time off (VTO) to contribute to the communities you live in and give back to the causes you care about most
Others
We are an organization that emphasizes the importance of collaboration, respect, and diversity. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.