Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.
As a Technology Support Lead within Corporate & Investment Banking Technology's Cash Equities Production Management team, you will serve in a senior capacity to safeguard the stability, availability, and performance of APAC production services. You will oversee production support for Cash Equities, ensuring resilient application flows and a seamless trader experience across DMA, algorithmic, and high‐frequency trading. Your responsibilities include proactive monitoring, troubleshooting, escalation, and resolution of production incidents; managing safe, reliable releases; leading effective incident and crisis management; and upholding Risk & Controls. You will also mentor the team, promote continuous improvement, and set the standard for operational excellence.
Job responsibilities
* Lead day‐to‐day technical and operational support for Front and Middle Office applications to ensure stability, availability, and performance across APAC, serving as the primary escalation point for critical issues.
* Own support for end‐to‐end trade lifecycle applications (e.g., locates, trade booking, synthetic trade booking), ensuring resilient and well‐controlled operations.
* Build and maintain strong partnerships across Production Management (APAC/global), Business, and Technology stakeholders; communicate status and remediation plans clearly and confidently at senior levels.
* Partner with Application Development (AD) to implement fixes and stability enhancements that reduce operational risk and eliminate manual touches to production; champion SRE/DevOps practices.
* Define, track, and report capacity, resiliency, and reliability metrics; strengthen failover and business continuity (BCP) capabilities and lead DR planning/execution.
* Enhance observability and monitoring for the Prime trading application suite; evolve standard tooling and establish proactive detection and auto‐remediation patterns.
* Manage production incidents end‐to‐end, including rapid triage, stakeholder engagement, vendor coordination, and clear, timely communications from incident through service restoration.
* Lead detailed post‐mortems with AD; document root cause, define preventative actions, and track follow‐ups in ServiceNow for Problem Management to drive recurrence prevention.
* Engage throughout the SDLC to ensure robust non‐functional readiness and smooth onboarding of new applications and features into Production.
* Plan, review, and execute application change releases with Business, AD, and QA to minimize change‐related incidents, including off‐hours/weekend and DR activities as required.
* Uphold firm Risk & Controls standards across incident, change, and problem management; conduct regular stability reviews and act as regional subject‐matter expert for assigned Prime products and applications.
Required qualifications, capabilities, and skills
* Bachelor's degree in Engineering, Computer Science, Information Technology, or equivalent.
* Formal training and certification with at least 5+ years of experience (or equivalent expertise) in production support or technology operations within financial services, with strong exposure to trade processing and front‐to‐back workflows.
* Product knowledge in stock borrow/loan and synthetic prime brokerage; proven experience supporting trade booking platforms.
* Excellent SQL and stored procedure skills; experience with Sybase and Oracle.
* Proficiency in Linux/UNIX and strong scripting skills (Perl, Shell); ability to automate routine operational tasks.
* Hands‐on experience with ITRS Geneos and modern observability practices; familiarity with alert tuning and runbook automation.
* Understanding of networking, connectivity, and low‐latency trading environments; ability to diagnose complex, multi‐system issues.
* Strong analysis, problem‐solving, and investigation skills; demonstrated ability to prioritize and perform under pressure with high attention to detail and an ownership/leadership mindset.
* Excellent written and verbal communication skills with the ability to engage senior stakeholders and drive consensus.
* Experience executing processes aligned to the ITIL framework across incident, problem, and change management.
Preferred qualifications, capabilities, and skills
* Experience participating in disaster recovery testing and weekend release activities; prior leadership of DR events is a plus.
* Familiarity with ServiceNow Problem Management workflows and metric‐driven service improvement.
* Experience enhancing monitoring and observability for trading applications, including metric design and dashboarding.
* Exposure to automation and SRE initiatives (e.g., self‐healing, release automation) that reduce manual tasks and improve production stability.
* Working knowledge of one or more general‐purpose programming languages (e.g., Python) and/or infrastructure automation in hybrid/on‐prem and public cloud environments.
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