Job Title: Hotel Operations Manager
An exciting opportunity to lead a hotel team and drive operational excellence.
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Key Responsibilities:
* Hotel Management: Oversee all aspects of hotel operations, including food and beverage services, day-to-day performance, and financial management.
* Team Leadership: Inspire and lead a team to achieve optimal efficiency, uphold high standards, and foster a culture aligned with the company's values.
* Profitability: Maximise hotel profitability, control expenses, and achieve EBITDA targets through effective financial forecasting, revenue strategies, and P&L analysis.
* Customer Excellence: Maintain exceptional guest service standards, monitor online reviews, and respond to feedback within 24-48 hours to foster positive relationships with guests, owners, and stakeholders.
Required Skills and Qualifications:
* A tertiary qualification in Hospitality or Business Management.
* Extensive experience in operational and financial management within a hotel and F&B environment.
* Proven strategic and operational leadership skills, with a track record of driving accountability and staff engagement.
* Demonstrated ability to maximise revenue, minimise expenses, and maintain exceptional product and service standards.
* Strong relationship-building skills.
* Excellent verbal, written, and interpersonal communication skills.
* A commitment to continuous improvement, innovation, and learning.
Benefits:
This role offers a rewarding package designed to support your professional growth, wellbeing, and work-life balance.
Others:
This is an excellent opportunity for a motivated and experienced hospitality professional to join a dynamic organisation and make a meaningful contribution to the success of the hotel.