Visitor Experience Officers
* 6 months fixed term roles (Oct Apr 2026)
* Multiple part time roles available
* Work close to home on Phillip Island
About the Company
Phillip Island Nature Parks is a leading conservation and sustainable tourism organisation, dedicated to protecting over 1,980 hectares of reserves, wetlands, and woodlands. We take pride in fostering a flexible, inclusive, and supportive workplace culture where your contributions are valued, and your professional growth is encouraged. Join us to be part of a team that shares your passion for environmental and wildlife conservation. Here, you'll discover a rewarding career and a truly great place to work.
About the Role
The purpose of the role is to deliver exceptional, authentic, and inspiring experiences through customer service excellence to all Nature Parks visitors. Provide comprehensive product information about the Nature Parks and Phillip Island as a destination and promote and share the Nature Parks contribution in conservation, eco-tourism, and sustainability.
About you
You have a passion for wildlife and conservation, and you thrive on creating exceptional, genuine, and inspiring experiences for every visitor. Your customer service is warm, engaging, and memorable. We are particularly keen to hear from those with tour guiding experience — confident in leading groups, skilled at telling captivating stories, and able to bring the magic of our wildlife and conservation work to life. Language skills are always highly desirable, helping us connect with our diverse range of visitors from around the world.
For further details about the role, including key duties and responsibilities, please refer to thePosition Description - Visitor Experience Officer
The Benefits
* Multiple fixed term ( 6 months) part time roles available - Minimum 20 hours per fortnight
* Inclusive, supportive and growth focused workplace culture.
* Scale 1 hourly rate - $32.91 inclusive of hourly allowance for 7-day roster (Mon to Sun) & public holidays
* Position covered under Phillip Island Nature Parks Enterprise Agreement.
* Access to our Employee Assistance Program (EAP) for you and your family.
* Opportunities for professional development.
* Excellent leave entitlements including paid parental leave and the ability to purchase additional leave.
* Discounts on entry fees in to our attractions, food, beverages, and retail purchases.
* Stunning coastal work location, with one of Australia's leading conservation and sustainable Ecotourism organisations.
How to Apply
If this sounds like you, please apply by submitting your resume and cover letter addressing the key selection criteria.
Applications close on Sunday 1st September 2025.
Key Selection Criteria:
* Demonstrated high level of experience in customer service
* Previous experience in visitor engagement, sales and service duties within a fast-paced environment
* Ability to provide high quality service, information and guidance to a diverse range of visitors including non-English speaking visitors.
* Experience in system use, point of sale, ticketing systems and cash handling and use of Microsoft Office (Word, Excel, Outlook)
* Proven ability to follow directions, de-escalate and resolve conflict and multi-task and prioritise in a diverse environment.
* Demonstrated communication and problem-solving skills
* Tour guiding experience (Desirable)
Other Requirements:
* Working with Children Check
* Drivers' License
* First Aid Level II and CPR