This page outlines the vacancy and the key skills and responsibilities for the role.
Canberra, Australia
Reference: 6772826
Make a difference every day in a purpose-driven retail environment.
Are you an experienced retail leader with a heart for community and sustainability?
Join Anglicare, a values-driven organisation, and take the lead in one of our vibrant Op Shops - where retail meets social purpose.
We're seeking a passionate Retail Supervisor to manage the day-to-day operations of our retail store.
In this dynamic role, you'll lead a committed team of volunteers, drive store performance, and foster a warm and inclusive space that supports environmental goals and local communities.
What you'll do:
* Oversee daily shop operations, including sales, stock, donation management, cash handling, and reporting.
* Lead, mentor, and support a team of volunteers through rostering, training, and performance guidance.
* Deliver outstanding customer service and uphold Anglicare's community values.
* Drive store performance against budgetary, environmental, and strategic targets.
* Implement effective stock selection, sorting, recycling, and pricing systems.
* Ensure workplace safety and compliance with health and safety regulations.
* Contribute to our social media and e-sales presence to showcase high-value items.
* Foster an inclusive and positive volunteer culture through engagement and recognition.
What you'll bring:
* Certificate or Diploma in Business, Management, or Retail (or equivalent experience).
* Proven experience supervising in a retail or Op Shop environment.
* Strong leadership and people management skills, especially with volunteers.
* Excellent communication, customer service, and problem-solving abilities.
* A passion for the circular economy, community engagement, and social impact.
* Ability to work independently, prioritise effectively, and meet targets.
* Be part of a trusted not-for-profit organisation supporting people in need.
* Work in a role that blends retail with purpose, sustainability, and community care.
* Enjoy a supportive culture underpinned by the Sanctuary Model and Anglicare's core values.
* Access ongoing development opportunities and workplace flexibility.
For all enquiries, please get in touch with Renee Dixon at 0475087615(during business hours).
Applicants must obtain a Working With Vulnerable People clearance through the Office of Regulatory Services (ACT) and a satisfactory National Criminal History Check undertaken by HR.
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