Hotel Operations Expert
We are seeking a highly skilled and experienced Hotel Operations Expert to oversee the day-to-day management of our property. As a key member of our team, you will be responsible for delivering exceptional service to guests, managing a dedicated team, and driving the overall success of our business.
Key Responsibilities:
1. Provide exceptional customer service by being the main point of contact for guests, ensuring a seamless and welcoming experience.
2. Handle complaints, special requests, and feedback promptly and professionally, maintaining a positive reputation for our hotel.
3. Develop and implement guest-focused programs to enhance the guest experience and maintain high service standards.
4. Lead and manage a small operational team, providing guidance, support, and training to ensure they have the skills and knowledge needed to excel in their roles.
5. Support revenue strategies and promotional activities to drive bookings and increase sales.
6. Maintain accurate financial reporting, billing, and compliance with company policies to ensure the smooth operation of the hotel.