About the Role
We are seeking an energetic and highly organised Administration Assistant/Customer Service Officer to join our growing company, who has a long-standing and strong reputation in the residential building industry.
Reporting to the Managing Director, you will be well versed in liaising with new clients and providing a 5-star experience. Your responsibilities will include:
* Being the first point of contact for new customers
* Having a detailed understanding of our products and services and answer customer questions accordingly
* Drafting tender proposals/quotes for new clients
* Assisting our Marketing and Sales Team
* Administering accounts payables and receivables
* General office duties and administration tasks
What you'll bring:
* A strong customer focus with a passion for customer service and strong ability in identifying the customers' need
* Excellent communication and interpersonal skills and ability to interact professionally with customers and colleagues
* Ability to build a strong rapport with customers
* Solid administrative experience
* Strong organisational and time-management skills
* Friendly and approachable, yet happy to focus and work independently, as attention to detail is essential
* Mature-minded, reliable, self-motivated, and with a positive approach
* Strong computer literacy and proficiency using Microsoft Office – Word, Excel & Outlook
* Knowledge of the residential building industry is a PLUS
* Experience using accounting programmes Xero or MYOB is a PLUS