As a dedicated member of our team, you will have the opportunity to work in a dynamic and supportive environment with a leading specialist practice.
Job Role:
* Manage all incoming telephone calls and patient enquiries in a timely and professional manner, ensuring excellent customer service and providing genuine empathy for patients and their families.
* Coordinate and action email correspondence, preparing patient clinics at the Wesley Private Hospital and Ipswich Consulting rooms, and liaising closely with hospital staff, medical professionals and anaesthetic groups.
* Process patient payments and receipting for consultations using Gentu software, accurately and promptly entering patient information into the system.
Key Responsibilities:
1. To prepare theatre quotes and book theatre procedures, coordinating closely with hospital staff and medical professionals.
2. To provide ad-hoc support with urgent letters and secretarial tasks as required by the Surgeon.
3. To organise medical records, reports and correspondence (including WorkCover and DVA), ensuring accuracy and attention to detail.
Qualifications and Skills:
* Prior experience as a Medical Receptionist or Medical Secretary within a private surgical specialist practice is highly desirable.
* Demonstrated ability to prepare and run patient clinics with accuracy and attention to detail, coupled with exceptional telephone manner and strong team player skills.
* High level of computer literacy; experience with Genie and/or Gentu is highly advantageous.
About This Opportunity:
This role offers the ideal candidate the chance to work autonomously within a small, supportive practice, with a high level of job satisfaction and opportunities for growth and development.