ActewAGL is seeking a Team Leader Credit & Affordability to lead a high-performing team responsible for credit operations, hardship support, and debt recovery across electricity, gas, and water services.
Reporting to the Credit and Affordability Manager, you'll oversee daily operations, coach and develop team members, and ensure service excellence across all credit and affordability functions.
About The Role
This includes managing the Staying Connected program, legal and tribunal matters, and collections for both mass market and commercial customers.
A day in the life
Lead, mentor and support the Credit and Affordability team to meet KPIs and service standards
Manage team rosters, leave, and workload distribution
Oversee debt collection activities including disconnections, reconnections, write-offs, and tribunal liaison
Ensure compliance with internal policies and external regulations
Drive continuous improvement through audits, data analysis, and stakeholder collaboration
Prepare monthly and quarterly reports including NECF reporting
Resolve escalated customer complaints with professionalism and care
What You'll Bring
Strong leadership and coaching capabilities
Proven experience in credit management and debt recovery
Excellent communication, analytical and organisational skills
Proficiency in billing systems and reporting tools
Ability to manage multiple priorities and drive performance
Why join ActewAGL?
Here's What We Offer
Professional growth through ongoing development and access to LinkedIn Learning
Health and wellbeing support including discounted gym memberships and free annual flu vaccinations
On-site physiotherapy and a range of wellness resources to keep you feeling your best
Income protection for up to 3 years to safeguard your future
Recognition that matters through our meaningful reward and recognition program
We are an Equal Prospect Employer who embraces and fosters a culture that supports diversity, inclusion and respect, where people are empowered to fulfil their potential.
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📌 Team Leader Credit And Affordability
🏢 Actewagl
📍 Canberra