RECEPTIONIST / CONCIERGE | PROPERTY DIVISION | ADELAIDE, SA
At Allianz, we are committed to providing a seamless and welcoming experience for all visitors, clients, and employees. This role supports our commitment to customer care and workplace safety.
Responsibilities
Act as the first point of contact, welcoming clients, customers, and employees and ensuring phone and guest inquiries, visitors, deliveries, and catering to meeting rooms are handled in line with security procedures, the Visitor Management System, internal protocols, and customer service expectations.
Maintain the environment of the Lobby, Client and Workplace floors, ensuring the site is presented, maintained, and used according to workplace guidelines.
Manage and facilitate all meeting room requests and bookings, including set‐up and reset for corporate events, while maintaining knowledge of audio‐visual equipment to assist users with their requirements.
Maintain up‐to‐date internal and external contact lists, ensuring provider agreements and organisational structure and employee changes are current and correct.
Provide ad hoc facilities management support by closing maintenance tickets, reporting building issues, ordering office supplies, managing access passes and locker storage per security policies, and ensuring timely receipt and dispatch of parcels according to AAL procedures.
Qualifications
* Previous experience in hospitality front‐of‐house, guest services or a similar role.
* Excellent written and verbal communication skills, with the ability to collaborate with diverse stakeholders.
* A well‐presented professional with strong customer service skills, a professional telephone manner, and the ability to work independently and proactively.
* High attention to detail, ensuring tasks are completed with thoroughness and accuracy.
* Demonstrated proficiency in Microsoft Office suite and AV systems, ready to learn other software applications as required.
* A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.
Benefits
* Inclusive culture with a supportive, open‐mind team focused on customer outcomes.
* Flexible, hybrid work arrangements and tailored workplace adjustments where possible.
* Access to mentoring, development and global mobility opportunities, including over 10,000 learning resources.
* Discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and an Employee Share Purchase Programme.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Adjustments and support: If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to contact the recruitment team for a confidential conversation.
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