LINK Community & Transport is a well‐established, community‐based provider delivering transport, social support and in‐home services that enable older people and people living with disability to live independently and stay connected.
As the aged care system transitions to Support at Home, disability reforms emerge and regulatory expectations increase, LINK is strengthening its executive capability to ensure it is well positioned for the future.
We are seeking a Chief Client Services Officer to lead this next phase with the role having accountability for clinical governance, service quality and performance during a critical period of aged care and disability sector reform.
* Lead with purpose at a pivotal time of reform, shaping high‐quality, person‐centred services that support older people and communities to remain connected, independent and thriving.
* Join an organisation on a strategic growth journey, where you will drive operational excellence, strengthen clinical and regulatory governance, and position LINK for the transition to Support at Home and evolving aged care and disability sector expectations.
* Be part of a values‐driven leadership team, with the opportunity to influence culture, build capability and deliver meaningful impact through services including community transport, social support, domestic assistance and home maintenance.
The Role
Reporting to the CEO, this is a senior executive role with organisation‐wide accountability for clinical governance, service quality and operational performance at a pivotal time of sector reform.
You will lead all client services across community transport, social support, domestic assistance and home maintenance, ensuring services are safe, compliant, consistently high quality, operationally efficient and financially sustainable, while positioning LINK to confidently transition to Support at Home and meet evolving regulatory expectations.
This role goes beyond managing services. You will play a critical leadership role in shaping LINK's future; strengthening clinical governance frameworks, lifting organisational performance, building leadership capability and contributing to a positive, values‐led culture.
Working closely with the CEO and Board, you will provide clear, evidence‐based advice and assurance across operations, quality, risk and performance, while contributing to LINK's broader strategic growth journey and long‐term sustainability.
Key Focus Areas
* Clinical governance, quality and regulatory compliance
* Service performance, utilisation and operational discipline
* Workforce capability, leadership and accountability
* Executive reporting, assurance and risk oversight
* Strengthening systems, processes and service models
About You
You are an experienced clinical executive who brings both credibility and judgement.
You are comfortable operating at Board level and leading in environments where expectations are high and evolving.
You will bring:
* Mandatory Registered Nurse (Division 1) with AHPRA registration; Nurse Practitioner qualification is strongly preferred.
* Significant experience leading clinical governance, quality and risk
* Experience in aged care, community services or a comparable regulated environment
* A track record of strengthening service performance and organisational capability
* Strong understanding of regulatory frameworks and reform environments
* The ability to lead leaders and drive accountability across teams
Why This Role
This is an opportunity to join a growing organisation and step into a role with real mandate and influence.
* Lead clinical governance at an organisational level
* Work directly with the CEO and Board on operational performance, clinical governance and risk management.
* Strengthen systems and capability during a period of reform.
* Contribute to shaping the future direction of the organisation.
Apply
To apply, please submit your CV and a brief cover letter outlining your interest and how your skills and experience align with the role.
Note: Unsolicited applications from agencies will not be accepted.
All applicants must have the right to work in Australia and be eligible to work in Aged Care under the Aged Care Act 20 24 (Cth).
Your application will include the following questions:
* Which of the following statements best describes your right to work in Australia?
* How many years' experience do you have as a client services officer?
* Do you have a current nursing registration from the Australian Health Practitioner Regulation Agency (AHPRA)?
* Have you completed a qualification in nursing?
* Do you have management experience in the healthcare services industry?
* How many years' experience do you have in an Aged Care Role?
* Have you worked in a role which requires a sound understanding of the National Quality Framework?
* How much notice are you required to give your current employer?
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