Company Description
Join us at Accor, where life pulses with passion!
Overlooking the Mersey River, the Novotel Devonport boasts an unrivalled waterfront location, unique design, outstanding service and an exciting F&B; concept.
Our signature restaurant, Mr Good Guy, takes you deep into the night markets of Asia, allowing our guests to experience the hawker food found in the backstreets and laneways of South-East Asia in the heart of Devonport. We pride ourselves on our fun, contemporary and authentic menu that showcases local produce and international favourites.
Hospitality is a work of heart. Join us and become a Heartist®.
Job Description
- Assist with day-to-day operations with the guests in the restaurant
- Ensure professional and friendly service is provided to all guests in each interaction
- Clear and reset tables and ensure service areas are clean and tidy
- An unbridled passion for food and love sharing your 'food stories' with our patrons
- The confidence to explain our menu to guests with gusto, assisting those with special dietary needs or preferences, and providing enthusiastic assistance when recommending wine and beverages.
- Anticipate guest needs and create unforgettable dining experiences
- Provide exceptional customer service by greeting guests warmly and attending to their dining needs
- Collaborate with team members to respond to guest requests and resolve any issues professionally
- Maintain cleanliness and organisation of the dining area, including clearing and resetting tables
- Assist with event setups and functions in the conference suites and restaurant
Qualifications
- Previous customer service or hospitality experience
- Your Responsible Service of Alcohol (RSA) Certificate
- The ability and flexibility to work various rostered shifts, including early mornings, late evenings, and weekends
- Great communication skills, presentation and confidence to engage with guests
- A passion for maximising sales opportunities by upselling items
- A calm nature in the midst of a fast-paced environment
- A team player with the ability to assist in all areas of F&B; operations during peak times
Additional Information
What is in it for you?
- ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
- Family & Friends Discounts - Available on a range of accommodation, services, and events for those who mean the most to you
- Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
- “Learn Your Way” with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training
- Be part of a dynamic hotel workplace with a supportive and fun team
- Recognition of service anniversaries and Accor Tenure Milestones.
📌 Food & Beverage Attendant - Part Time or Casual
🏢 Novotel
📍 Devonport