Customer service is at the forefront of this role, with a focus on providing exceptional support to clients and stakeholders.
This position involves assisting customers, staff and visitors in a friendly and professional manner, achieving client needs and expectations. You will also provide efficient and accurate administration support, including typing/formatting clinical reports, care plans and correspondence.
About the Role
The ideal candidate will be aligned with our organization's values and possess excellent customer service and administration skills. They will bring:
* Demonstrated excellence in customer service and administration, exceptional interpersonal and communication skills, in particular telephone manner along with clear and concise written communication
* Outstanding personal presentation
* Preparedness to work collaboratively with internal and external staff, customers and stakeholders
* Ability to problem solve, and to manage customers and situations in a friendly, mature and empathetic manner
* Strong PC literacy skills (MS Office suite and client management systems)
* Ability to work efficiently with limited supervision and effectively manage and prioritise tasks.