Job Title: Specialist
Employer: Apple
Location: Canberra, Australian Capital Territory, Australia
Sales Role Overview
We're looking for a skilled and enthusiastic Specialist to join our team. As a Specialist, you will be responsible for delivering an exceptional customer experience by understanding the needs of our customers and providing tailored solutions.
Key Responsibilities
* Deliver excellent service to Apple customers by understanding their needs and presenting relevant products and services
* Stay up-to-date on Apple's products, services, and sales processes
* Support peers by sharing knowledge about Apple's offerings and assisting with ownership opportunities
* Maintain accuracy and follow guidance in all interactions
* Contribute to an inclusive environment by respecting differences and fostering curiosity to learn
Requirements
* Availability to work based on business needs, including nights, weekends, and public holidays
* Knowledge of Apple products and services
* Ability to personalize solutions based on customer needs and communicate effectively
* Ability to work in a fast-paced environment, supporting multiple customers simultaneously
* Teamwork skills, demonstrating shared responsibility and accountability
* Curiosity and openness to learning from others and helping each other grow
* Desire to deepen understanding of Apple products, services, and third-party offerings to enhance customer experience
* Trustworthiness with sensitive or confidential information
Benefits of Working at Apple
As a Specialist, you will have the opportunity to work with a diverse range of customers and develop a deep understanding of Apple's products and services. You will also have access to ongoing training and development opportunities to help you grow in your role.
About Apple
Apple is a company that values inclusion and diversity. We believe that everyone deserves to feel welcome and included in our stores. As a Specialist, you will play a key role in creating an inclusive environment where customers feel valued and supported.