About the Role
We are seeking a skilled and compassionate Home Care Packages Coordinator to join our dedicated team. This full-time role is pivotal in planning and delivering direct care services for Home Care Package recipients, ensuring high levels of safety and compliance with Aged Care Quality Standards.
Key Responsibilities
* Client Plan Management: Guide clients in implementing their NDIS plans, assisting them in understanding options and optimising capacity and funding.
* Service Coordination: Coordinate the implementation of supports, helping clients to collect evidence for changing needs and funding requests.
* Customer Engagement: Develop strong relationships with clients and families, ensuring their needs are met with urgency and quality outcomes. Manage all client onboarding and exit tasks.
* Compliance & Quality: Ensure all client files, assessments, and service agreements are fully compliant and accurately maintained in line with Aged Care Quality Standards.
* Workforce Support: Work with the Senior Clinical Nurse to manage incidents, client feedback, and service delivery for assigned employees, supporting regional workforce strategies.
* Administration & Reporting: Utilise systems to record interactions accurately, undertake administrative tasks, update client files/assessments, and conduct client-specific reporting.