Senior Marketing Advisor
Clerk Grade: 9/10
Annual Salary Range: $129,464 - $142,665 plus superannuation
Employment Type: Temporary (until February 2027, with the possibility of extension), Part-time, 2 days per week
Location: McKell Building - Haymarket, Sydney (minimum 2 days/month in the office)
The Marketing and Strategic Communications team works across the Department of Customer Service and is responsible for the strategic direction and execution of customer centric communications including but not limited to advertising campaigns.
As the Senior Marketing Advisor, you will provide expert advice to internal stakeholders to drive best practice strategic customer-centric communications, manage incoming communication briefs, lead the delivery of campaigns to market, from strategy development to execution and provide specialist advice and recommendations to optimise campaign delivery and performance against department and NSW Government priorities.
You will be responsible to:
* Contribute to the development and implementation of the overarching marketing and communications strategies, plans and campaigns (including research, advertising, social media, digital marketing, owned channels etc.) to support optimal service delivery.
* Provide contemporary and evidence-based advice to shape the most effective, and consistent approach to marketing and communications programs, to support informed decision-making and planning.
* Develop program budgets, timelines, reports and updates, and campaign result reports, to help monitor, promote and optimise programs and outcomes.
* Contribute and participate in project delivery activities including launches, workshops, and presentations to ensure agreed outcomes are achieved.
* Establish working relationships with vendors, and internal and external stakeholders, including media and creative agencies, to support and provide updates campaign and program delivery.
* Coordinate the development of appropriate merchandise, collateral, and in-house activities to support campaigns and programs.
* Develop high quality, accurate and timely reports, briefs, or correspondence to provide information or advice and keep relevant groups informed on key developments and issues related to marketing activities.
To be successful you need to demonstrate:
* Several years campaigns experience
* Strong work ethic with a can-do attitude to build internal relationships which will benefit external activities
* Appropriate tertiary qualifications and/or demonstrated, equivalent, relevant professional experience
* Excellent communication skills with both internal and external parties
* High level attention to detail, organisation and prioritisation
* Proactive in your approach to your work
* Good, substantiated Excel skills.
What we need from you
An up-to-date CV (max 5 pages) and a cover letter (max 2 pages) outlining how your knowledge, skills and experience are aligned to the role. In your cover letter please share your motivation for applying for this position and your relevant skills.
Please note candidates successful to interview will be required to complete additional assessments
Salary Grade 9/10, with the base salary for this role starting at $129464 base plus superannuation
Click Here to access the Role Description.
For enquiries relating to recruitment please contact Meg Rapley via
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Friday 13 February 2026 at 9:59am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process