**Key responsibilities include**: - Deliver government services including Housing, Office of Fair Trading and other services, through a variety of communication channels to enable customers to complete their requests in an effective and effective manner. Develop and maintain comprehensive knowledge of procedures, processes and required services to be able to perform service interactions across various customer channels including face to face, phone and online. Navigate effectively, multiple systems and databases to conduct operational and administrative tasks to support efficient service delivery. Assess customer needs and provide appropriate information and direction to appropriate service channel, including referring customers to other service specialists and locations, where appropriate. Work collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives. If required, you may be requested to provide training and mentoring to customer service advisors and trainees in customer services, systems, and products.
To thrive in this role, you will need to demonstrate the following: - Passion and commitment towards delivering a positive customer experience in various forms of delivery. Strong communications skills, both verbal and written, that is succinct, adaptable, and informative. Respect and appreciation for legislation and policy frameworks by consistently operating to key standards. Upholds integrity through responsible management and use of processes and resources. Openness to diversity and support practices that enable all individuals to participate to their fullest ability. You enhance safety and inclusion in the team by sharing ideas and participating in initiatives. Ability to contribute to a positive team culture.
Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
📌 Customer Service Advisor Qgsc
🏢 Transport And Main Roads
📍 Sunshine Coast