Job Title: Emerging Solutions Expert
About the Job:
We are seeking a highly skilled and motivated individual to join our Customer Success team as an Emerging Solutions Expert. In this role, you will be responsible for developing trust with customers, enhancing their experience with Canonical's offerings, and understanding customer objectives to address pain points.
You will work closely with other teams to provide thoughtful and precise interactions across our product portfolio, including Ubuntu, open source infrastructure, and applications. This is an exciting opportunity to make a real impact on our customers' success and contribute to the growth of our organization.
Key Responsibilities:
* Supporting customers by resolving ticket requests
* Enriching documentation on problem-solving, Q&A, and onboarding materials
* Driving campaigns targeting multiple customers through digital touchpoints
* Identifying high potential and high risk customers from new onboardings
* Onboarding new customers and introducing them to products like Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, Kubernetes, and data applications
* Collaborating with Sales and Support to develop engagement plans aligned with customer objectives
* Engaging with your customer portfolio to identify risks
* Collecting customer feedback for review by the product team
Requirements:
* Customer-facing experience
* Empathy and a natural drive to help others
* Passion for technology, especially Ubuntu
* Excellent presentation skills
* Strong organizational skills to structure and update documentation
* Ability to work collaboratively across departments
Benefits:
* Competitive compensation based on location, experience, and performance
* Annual reviews and bonuses
* Remote work environment with biannual in-person team sprints
* USD 2000 annual learning and development budget
* Recognition rewards, holiday leave, maternity and paternity leave
* Employee Assistance Programme
* Travel opportunities to meet colleagues