Position Overview
Marsh & McLennan Companies MMC
2 weeks paid training provided - role starts
early-to-mid February
37.5 hours per week - Rotating roster – Monday to Friday between 7am-8pm. NO WEEKENDS.
Permanent and fixed-term contracts available until July ****.
Location: Adelaide - King William. This is a hybrid role requiring at least three days in the office.
Key Responsibilities
As part of the Mercer Helpline team, you will provide exceptional customer service and general advice to members regarding their superannuation across many of the funds we administer. You will build strong relationships of trust with members and internal colleagues while achieving KPIs focused on call quality and customer experience.
Qualifications & Requirements
Customer-focused mindset
Strong conversational skills, including active listening, empathy, respect, and humour
The ability to work both autonomously and as part of a team
Excellent written and verbal communication skills
Self-motivated with an aptitude to learn and develop; we provide tools and support to set you up for success
What Makes You Stand Out
Experience in superannuation, financial services and/or a fast-paced contact centre will be highly regarded.
Experience working in a call centre environment is an advantage, though we support entry-level candidates from other sectors (e.g., retail, hospitality).
Why Join Our Team
Professional development opportunities, interesting work, and supportive leaders.
A vibrant and inclusive culture allowing you to work with talented colleagues to create new solutions and make an impact for colleagues, clients, and communities.
Career opportunities, benefits and rewards that enhance well-being.
Application Requirements
Applications will only be considered from candidates with the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencement of employment.
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