Overview
Facilities Operations Centre (FOC) Engineer, AWS
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centres and the servers, storage, networking, power, and cooling equipment that ensure customers have continual access to the innovation they rely on. We work on challenging problems and are looking for talented people who want to help.
You'll join a diverse team of software, hardware and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with teams across AWS to deliver high standards for safety and security while providing capacity at the lowest possible cost for our customers. AWS fosters an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Responsibilities
Monitors the data centre facilities infrastructure platform
Serves as a point of contact for internal and external teams
Helps develop communication and escalation protocols to improve performance
Contributes to outage post-mortem analysis
Maintains up-to-date records
Coordinates and communicates during emergency recovery efforts
Assists with development of tools to enhance team performance
Supports a 24x7 environment (shift work, weekends and holidays may be required)
Basic Qualifications
2+ years of electrical or mechanical experience
1+ year of experience with building and/or electrical platform management systems
2+ years of data centre engineering/operations experience
Preferred Qualifications
3+ years in a large-scale data centre and 3+ years in a NOC or similar
Strong verbal and written communication skills; proficient with Microsoft Office
Ability to maintain SLAs through proactive issue detection, documentation, and root cause analysis
Security and Compliance
Hold or be able to attain an Australian Government Security Vetting Agency clearance (see ).
About the Team
Amazon values diverse experiences and encourages candidates to apply even if you do not meet all preferred qualifications. If your career is just starting or follows a non-traditional path, apply anyway.
Company and Equal Opportunity
Amazon is an equal opportunity employer and does not discriminate on protected status. If you need a workplace accommodation during the application or hiring process, visit for more information.
Job ID: A3060717
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