3 weeks ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Advance your customer service/administration careerWork with a great team in an exceptionally beautiful locationCasual roleAdvance your customer service/administration careerWork with a great team in an exceptionally beautiful locationCasual roleWe have a great opportunity for an outgoing and service focused Receptionist/Guest Service Agent to support the Front Office, Sales and Banqueting teams at our stunning Alamanda Palm Cove Hotel.About The RoleHelp deliver exceptional guest experiences at every part of the journey including reservations, arrivals, departures and throughout their stayBe an ambassador for the hotel, positively representing and promoting our boutique brandBe a key part of the guest experience, interacting wherever and whenever possibleHelp to ensure a smooth check in and out process for our guests utilizing the Hotel's PMS systemAnswer and process reservation enquiries, make recommendations and upsell rooms according to availabilityCoordinate with other departmentsAnswer and dispatch both incoming external and internal callsMaintain sufficient knowledge of all room rates and available packagesFollow up on all guest requests and complaintsBe a key part of the guest experience, interacting wherever and whenever possibleSupport the operational teams with administrative tasks as requiredAbout YouHave a desire to genuinely help peopleExcellent telephone technique and the ability to maintain friendly relations with both our internal and external customersGood time management and communication skillsWell-developed computer knowledge and strong administrative skillsYou have a warm, personable yet professional dispositionFront Office/reservation experience preferred but not essentialSuccess in a similar role preferred but not essential, we are employing on attitude not just experienceDeliver exceptional guest service and get a kick out of helping, problem-solving and being accountable for your workloadAn acute eye for detail and exceptional interactive social skillsAbility to work under pressure in a varied, fast paced environment, by taking initiative and working collaborativelyPositive mindset and a can do attitudeAbout UsAlamanda Palm Cove:Ranked in the top 5 hotels in all of Australia by TripAdvisor, the secret behind Alamanda Palm Cove is space – with 40 spacious guest suites, the LM Spa, Nu Nu Restaurant, stunning wedding facilities and gorgeous gardens, grounds and pools all in a beach front location with sweeping views of the Coral Seawww.lancemore.com.au/alamandaLancemore Hotel GroupFounded in 1986, The Lancemore Group is a leading Australian boutique lifestyle brand.Our Hotels offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants and award-winning wines.We are rapidly expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company.You will be joining a high performing workplace that believes in developing new talent, empowering our people to drive their own results, career progression opportunities and generous staff discounts.Click the "Apply" ButtonOur ValuesFun | Authentic Hospitality | Caring | Ownership Mindset | Performance | GrowthFollow us on Linked inSeniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesHospitalityReferrals increase your chances of interviewing at Lancemore Hotel Group by 2xGet notified about new Guest Service Representative jobs in Palm Cove, Queensland, Australia.Palm Cove, Queensland, Australia 2 days agoCustomer Service Representative (Casual)Mooroobool, Queensland, Australia 1 month agoAO3 Business Support Officer (Talent Pool)Cairns, Queensland, Australia 4 months agoAdministration Officer - Trinity Bay State High SchoolRegional Biosecurity Senior Support Officer (North)Regional Biosecurity Senior Support Officer (North)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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